Can you tell me where my order is?
To find out where your order is, who signed for it and other tracking information, type your tracking number into your relevant Track & Trace page (you will have been sent a tracking number to your email address on dispatch):
How can I rearrange the delivery of my order?
If a driver has attempted delivery to you and left a card you should use the re-delivery service. If the driver has not attempted delivery or left a card you should contact the delivery company. You must include a tracking/ consigment number, delivery address or re-delivery date. Note: Orders can only be delivered between Monday - Friday:
What should I do if I think my order is lost?
If you think your order is lost or is taking an unusual amout of time to be delivered, please contact us at firstname.lastname@example.org and we will begin a process to find your missing item.
What should I do if my order is damaged?
If your order has got damaged while in transit, please contact us so we can assess your claim and look into your case.
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